Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.
Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
For more information about parking please check the hotel’s website.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. All our hotels have room for storing luggage before check-in and after check-out.
Is the parking paid? What is the value?
Parking is paid. It has a fixed cost of 15€ each night and by car. In case of meeting or other events there is a special rate of 10€/car.
Are pets allowed in the hotel?
Only pets for medical assistance or guide dogs.
Does the hotel have meeting rooms?
The hotel has 6 meeting rooms.
Does the hotel have weeding services?
Is there any lift?
There are 2 lifts for guests only.
Are there any chargers for electric cars?
There are two eletric chargers available. One exclusive for Teslas and one universal.
Is there any Wi-fi service in the hotel (including rooms)?
Does the hotel have lobby and public spaces ?
Does the hotel have laundry and ironing service?
Yes. This service is paid.
Which activities can be booked in the reception?
Tours, dinners/ lunches, sightseeing and extreme activities such as skydiving ( subject to availability of external companies).
What are the Points of Interest in the hotel area?
You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).
Is the shuttle service between the airport and hotel available?
Shuttle service only to Lisbon airport. It goes at 7h, 8h, 9h, 18h30 and it requires prior booking.
How can I go to the beach?
Train, bus or underground.
How can I go to the city centre?
Train, bus or underground.
What is the main rate to the airport and hotel?
By taxi has a rate of +/- 9 euros.
Prices and Payments
Are the rates presented per person or per room?
What are the payment methods for reservation made through our website?
Direct payment at the hotel or debit in credit card.
Is the city tax charged?
Yes. It is not included on the daily value. It is a city tax paid during the guest’s stay.
By what age children aren’t charged?
3 years old (included).
Is a credit card needed to make a reservation?
If it is booked online, yes. If it is booked directly with the hotel, there are other options.
What are the available payment methods?
Cash or credit card.
Can I pay with my company’s credit card?
Yes, as long as the credit card legitimacy can be proven.
Is it possible to request a bill in my company’s name?
Is there any rooms for guest with reduced mobility?
Rooms for guests with reduced mobility are available. Our employees are always ready to help you.
Do rooms have minibar?
Are there any connecting rooms?
Is it possible to request extra pillows and sheets?
Does the hotel have room service? What is the schedule?
Yes. Between 7h30 – 23h30.
Is it possible to include romantic decoration in the room? What is the cost?
Yes. To check prices please ask the hotel directly.
Do rooms have balcony?
Which are the different types of room available in the hotel?
Standard, expo view, river view , premium, family room and fitness.
Do rooms have carpet?
Do rooms have air- conditioner?
Is there any wake-up call service in the hotel?
Are rooms soundproof?
Do rooms have shower and/or tub?
There are both.
What is the check-in schedule?
Check-in opens at 14h. For early check-in, guests should contact the hotel to check availability. Additional costs might be added. It’s possible to relax while enjoying our services : pools, bar, restaurant and welness centre.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Through the reservation’s guarantee , the check-in can be done anytime.
Is the reception opened 24h?
Which languages are spoken in the reception?
Portuguese, French, English and Spanish.
Is it possible to send my CV to join the hotel’s team?
Yes. To email@example.com .
How to book directly with the hotel?
Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail or telephone.
How to cancel or change a reservation made through our website?
Reservations can be canceled/modified through the online booking engine. As an alternative, you can contact through e-mail or telephone.
How to reserve a cradle?
Directly with the hotel through telephone or e-mail.
What is the best time to be in the hotel for summer vacation?
Between July and September.
How should I guarantee a room with a single bed or a double bed?
The hotel can not guarantee a type of bed. Please indicate your preferences while booking or by refering it in time with the hotel.
How to do a group reservation?
Through e-mail (firstname.lastname@example.org) or telephone +351 218 930 017.
How to guarantee a room in a higher floor?
The hotel can not guarantee a specific floor. Please indicate your preferences while booking or by refering it in time with the hotel.
What are the advantages of booking directly through the hotel’s website?
The best available rate.
What is the breakfast’s schedule?
Between 7h and 10h30 during weekdays and between 7h and 11h during weekends. There is also a coffee station prepared from 3 hours to correspond to the guest’s needs.
What is the restaurant’s schedule?
Lunch: 12h30 – 15h; Dinner: 19h30 – 22h30.
Does breakfast have gluten-free products?
What are the available menús and what are the different types of cuisine?
International cuisine. There are different menus available starting from 9,50€.
Does breakfast have lactose- free milk?